Due to the custom nature of our business, we do not offer refunds unless a product is deemed damaged or defective. We will be more than happy to exchange any purchase within 30 days of purchase. We are not responsible for shipping costs incurred for exchanges.
Orders that contain IN STOCK items will be shipped within 3 days of receipt, if not sooner. Due to the custom nature of certain products, NOT EVERY ITEM IS AVAILABLE FOR IMMEDIATE SHIPMENT. ANY order placed after 3:00pm (France) on a Friday will be shipped on the following Monday. We make every attempt to fulfill every order as quickly as possible. If an item has been ordered that is out of stock, or will not be back in stock, we will make every attempt to notify you as soon as possible.
CHRONOPOST / LA POSTE Service shipping method is the least expensive. It also takes the longest. It is not possible to pre-determine the exact length of time CHRONOPOST / LA POSTE takes to ship due to their variable volume of mail. Generally, it takes a week (sometimes more than, sometimes less than) for deliveries within Europe. Please note outside Europe will take longer.
INTERNATIONAL SHIPMENTS (Outside European Borders) : International packages be shipped via CHRONOPOST® International. In the event another shipping form is selected, your order will be canceled. Please note: Mail services in many countries may charge a duty and/or tax on packages from outside the country of destination. IT IS NOT OUR RESPONSIBILITY TO CHARGE THIS DUTY/TAX to the customer. It is the responsibility of the customer to pay this duty/tax should it be imposed by the mail service of the country of destination. International orders typically take 3-4 (OR MORE) weeks to arrive at their destination.
In the event an address is entered incorrectly, we cannot be responsible for the package. PLEASE ensure information is entered correctly.